Customer Support

Handle routine customer support, always on. Walk me through connecting my support inbox and payments provider, then configure it: read incoming support mail, look up the customer's order and payment, process refunds that fall within my refund policy, reply with a clear confirmation, and escalate anything outside policy to me. Never issue a refund above the limit I set, and never reply to legal, chargeback, or heated escalations without my approval. Ask me for my refund policy, per-refund limit, reply tone, and which cases should always come to me, handle the first day of tickets with me watching, then save it.